Support

Need help with the FuelLog app? Write to us directly from the app (⋮ menu → Feedback, requires Google sign-in) or by email.

What to include when reporting an issue

• phone model;
• Android version;
• app version;
• a short issue description;
• steps that led to the issue;
• a screenshot, if useful and if it does not contain sensitive data.

FAQ

Are photos uploaded to the cloud?

In the current version, Cloud Backup (PRO) does not upload physical photos. Photos remain local on the device. They are included in a manual ZIP backup or export only when you create that backup or export yourself.

How does receipt OCR work?

OCR analysis runs locally on the phone using Google ML Kit. Receipt photos are not sent to a FuelLog server for OCR.

How does voice input work?

Voice input uses the phone's system speech recognition service; depending on the device and settings, the provider may process it online. FuelLog does not store audio or send it to its own backend; only recognized text or values confirmed by the user are inserted into the form.

What is included in a backup?

A manual ZIP backup may include local app data and attached photos. Cloud Backup stores database history without physical attachment photos.

How can I request data deletion?

See the Account and data deletion page.

Are PRO features paid?

FuelLog PRO is sold as a subscription through Google Play. The price, billing period and feature scope are shown in the app and on Google Play before you confirm the purchase. During testing, PRO features may be available to testers for free.

How do I cancel the subscription?

At any time in Google Play under Payments and subscriptions. After cancelling, PRO stays active until the end of the period you already paid for.

How many cars can I have for free?

The Free plan includes two active cars, counting both your own and shared cars. PRO unlocks more cars.

How does a shared car work?

An owner with PRO invites up to five other people. Invited people do not need PRO. Records are synchronised through the FuelLog server; photos stay only on the phone where they were taken.

What happens when PRO ends?

You choose two active cars and the others are locked. Sharing of your cars is paused and Cloud Backup can still be restored for 30 days. Details on the FuelLog PRO page.

How do I move my data to a new phone?

The most reliable way is a manual ZIP backup, including photos: create it in the app (Backup), transfer the file and restore it on the new phone. Cloud Backup (PRO) restores data without photos after signing in with the same Google account. On a brand-new device, restore is not yet guaranteed in every case.